Terms of service

1. About these terms

These terms apply to your use of this website and to every purchase you make from it. By placing an order you agree to them, together with our Shipping policy, Return and refund policy and Privacy policy. If you do not agree, please do not place an order. Our online store is hosted by Shopify Inc.

2. Who we are

This website is operated by AutoHub LLC ("AutoHub", "we", "us"). We ship and sell from two locations: 3131 Sankey Rd #28, Pleasant Grove, CA 95668, and 6800 FM Rd 1390, Kaufman, TX 75142, United States. Phone or text: (916) 759-7316 (Monday to Friday, 10 am to 5 pm). Email: support@autohubshop.com.

We are an independent seller of parts. We are not affiliated with, authorized by, or endorsed by Mercedes-Benz, Porsche, BMW, Audi, Bentley, Maserati or any other vehicle manufacturer. Their names are trademarks of their owners and are used only to describe the vehicles the parts came from and fit.

3. What we sell

We sell genuine used OEM (original equipment manufacturer) parts removed from donor vehicles, plus a small number of remanufactured and new parts. The condition is stated in each listing. Each listing is one item, and what you see in the photos is what you will receive. Used parts show normal wear, and light scuffs, scratches or other imperfections are expected. Parts are tested or inspected, either before or after removal from the vehicle, where testing applies to that type of part.

Fitment & Return Shipping. Before ordering, compare the part number in the listing with the number on your original part and verify compatibility with your vehicle. Any “fits” or compatibility list is a guide only.

If you send us your VIN before purchasing and we confirm that the part fits your vehicle, we will cover return shipping costs if it does not fit.

If you purchase based on your own fitment decision without receiving our confirmation, you are responsible for return shipping costs if you return the part because it does not fit.

4. Prices, availability and errors

All prices are in US dollars and can change without notice. Because each part is a single item that we also sell elsewhere, a part can sell before your order is processed. If that happens, we will cancel your order and refund you in full. If a part is listed at the wrong price or with a clear error, we can cancel the order and refund you in full.

5. Orders, payment and tax

Placing an order is an offer to buy. We accept it when we confirm your order or ship the part. We can refuse or cancel any order, including an order we suspect is fraudulent, and we will refund anything you paid for a cancelled order. The payment methods we accept are shown at checkout. You agree to give us accurate, current and complete information. Sales tax, where it applies, is calculated at checkout.

6. Shipping, delivery and risk of loss

Shipping times, carriers, freight rules and local pickup are described in our Shipping policy. The part is at our risk until it is delivered to you (or picked up, if you choose pickup).

7. Returns and refunds

Returns are governed by our Return and refund policy. In summary: you can return a part within 30 days of delivery if it is non-functional, differs substantially from its description, is the wrong part or arrives damaged. 

8. Limited 90-day warranty

We give a limited warranty of 90 days on every part we sell, unless the listing states a different warranty, in which case the listing applies. It covers the part only.

  • What is covered. A part that arrives defective, damaged or incorrect, or that becomes defective in normal use within the warranty period.
  • When it starts and ends. It starts on the day the part is delivered to you (or picked up) and lasts 90 days.

  • What we will do. Replace the part with an equivalent part, if available. A replacement will be sent after we receive the original part back. If no replacement is available, we will refund the price you paid for the part. Refunds under the warranty are limited to the price of the part.

  • What is not covered. Labor, diagnostics, towing, rental or any other cost of installing, removing or troubleshooting a part. Damage caused after delivery, such as incorrect installation, modification, accident, misuse or neglect. Normal wear and the cosmetic marks that are part of a used part. The defect described in the listing, for items sold "for parts or not working". Electronic modules or keys that were programmed, coded or paired to another vehicle after delivery.
  • How to claim. Contact us with your order number, the part number, a description of the problem and photos. For a claim made in the first 30 days, our Return and refund policy applies. After day 30, you pay the shipping cost of sending the part back.

9. Installation, labor and safety

We are not liable for labor fees connected with the installation or removal of any part we sell. We strongly recommend that a qualified technician install parts, especially brake, steering, suspension, airbag and other safety-related parts. Electronic modules, keys and similar parts may need to be coded or programmed to your vehicle by a qualified technician. We do not provide programming.

10. Third-party channels and AI assistants

You might find our products through search engines, marketplaces or AI shopping assistants. Part details, fitment answers or policy summaries produced by third-party tools are not statements by us, so please check the part number and your vehicle against the listing and these terms before you buy. If you check out through an AI assistant or another channel, the purchase is still a purchase from us under these terms.

11. Using this website

You must be at least 18 years old to place an order. Do not use this website for anything unlawful, do not try to interfere with its operation, and do not send us anything harmful, such as viruses or malicious code. The text, photos and other content on this website belong to us. You may not copy, scrape, resell or exploit them without our written permission. If you create an account, you are responsible for keeping your login details private.

12. Disclaimers and limitation of liability

Except for the limited warranty in Section 8 and any rights that cannot be excluded by law, we make no other warranties about the parts we sell. To the extent permitted by law, we are not liable for any indirect, incidental or consequential damages arising from your purchase or use of a part, including labor, towing, rental, lost time or loss of use of a vehicle, and our total liability for any claim relating to a part is limited to the price you paid for that part. Some states do not allow certain exclusions or limits, so some of the above might not apply to you.

13. Governing law

These terms and any dispute relating to them or to your purchase are governed by the laws of the State of Texas and applicable federal law, without regard to conflict-of-law rules, and the state and federal courts located in Texas have jurisdiction, except where your local consumer-protection law gives you the right to bring a claim somewhere else.

14. Changes to these terms

We can update these terms from time to time by posting the new version on this page. The version that applies to your order is the one in effect when you placed it.

15. Contact

AutoHub LLC
Phone or text: (916) 759-7316 (Monday to Friday, 10 am to 5 pm)
Email: support@autohubshop.com
California: 3131 Sankey Rd #28, Pleasant Grove, CA 95668
Texas: 6800 FM Rd 1390, Kaufman, TX 75142