Shipping policy

This policy explains how AutoHub LLC ("AutoHub", "we", "us") ships the parts you order on this website. We ship from two locations: Pleasant Grove, California and Kaufman, Texas. The product page shows where each part is stored.

Summary

  • Ships to: addresses in the United States.
  • Handling time: within 1 business day. Most small parts ordered before 1:00 pm Pacific Time ship the same day.
  • Shipping cost: shown at checkout before you pay. Some parts ship free.
  • Large items: hoods, doors, engines and similar items ship by freight to a business address (see below).
  • Local pickup: welcome at the location where the part is stored.

Where we ship

We currently ship to addresses in the United States only. Ground shipping rates apply to the continental United States. If you need a part delivered to Alaska, Hawaii or a US territory, contact us first: those destinations can need an additional shipping charge. If an additional charge applies to your order, we will contact you before we ship, and you may cancel the order for a full refund.

We ship only to the address you enter at checkout. Please check it carefully. If a shipment comes back to us because the address was wrong or the delivery was refused or not claimed, we will contact you about re-shipping it, and the additional shipping cost is yours.

Handling time

Orders ship within 1 business day (Monday to Friday, excluding US holidays). Most small parts ordered before 1:00 pm Pacific Time ship the same day, except items that need special packaging. Orders placed after 1:00 pm Pacific Time ship the same or the following business day. Larger items, such as those listed under "Large items and freight", ship within 1 business day.

If we cannot ship your order when we said we would, we will email you with a new date. You can then agree to wait or cancel the order for a full refund.

Shipping rates

The shipping charge for your order depends on the part and on the shipping service you choose, and the exact amount is shown at checkout before you pay. Some parts ship free. Sales tax, where it applies, is calculated at checkout.

Carriers and delivery times

We ship with FedEx and, when it is cheaper or faster, UPS or USPS. Delivery time starts when the part ships, not when you order. Ground services usually deliver in 1 to 5 business days depending on the distance from the location the part ships from, and expedited services such as FedEx 2Day deliver in 2 business days. Where several services are offered at checkout, each one is shown there. You will receive a shipment confirmation email with your tracking number when your order ships.

Large items and freight

Large and heavy items ship by freight carrier. These include hoods, doors and door shells, fenders, engines, transmissions, trunk shells, hatches, windshields, bumpers, subframes, roofs, quarter panels and fuel tanks, among others.

  • Freight is delivered to a business or commercial address. Delivery to a residential address needs an extra charge and can need a liftgate.
  • Delivery can cost extra even with the business or commercial address.
  • The freight carrier requires the receiver to unload the shipment. If you cannot, the carrier will charge for unloading.
  • If an additional freight charge applies to your order, we will contact you before we ship it, and you may cancel the order for a full refund.
  • Freight usually takes longer than parcel delivery. The carrier will contact you to schedule the delivery.

Before you sign for a freight delivery, inspect it, and note any visible damage on the delivery receipt.

Local pickup

You are welcome to pick up your part at the location where it is stored. The product page shows that address, and both are open Monday to Friday, 10 am to 5 pm:

  • California: 3131 Sankey Rd #28, Pleasant Grove, CA 95668
  • Texas: 6800 FM Rd 1390, Kaufman, TX 75142

Choose pickup at checkout where it is offered, or contact us first to arrange it. Wait for our email saying your order is ready, and bring your order number and a photo ID. If you would like to check a part before you order, contact us first.

Damaged or lost shipments

Your part is our responsibility until it is delivered to you. If it arrives damaged, or tracking shows it was delivered but you did not receive it, contact us right away at support@autohubshop.com or (916) 759-7316, with photos if it is damaged, and keep all the packaging. We will work with the carrier and make it right. See our Return and refund policy for what we can refund or replace.

Contact

AutoHub LLC
Phone or text: (916) 759-7316 (Monday to Friday, 10 am to 5 pm)
Email: support@autohubshop.com