Refund policy

This policy applies to every purchase from AutoHub LLC ("AutoHub", "we", "us") on this website. We sell genuine used OEM parts removed from donor vehicles, plus a small number of remanufactured and new parts, which are always labeled as such in the listing. Each part is a single item, so an identical replacement is usually not in stock.

Before you buy

Used parts show normal wear. Our photos show the exact item you will receive, and light scuffs, scratches or other signs of use are expected. Checking that a part fits your vehicle is the buyer's responsibility: compare the part number on the listing with the number on your original part, or send us your VIN and we will help you check before you order. We cannot accept a return only because a part does not fit your vehicle, unless the fitment information we gave you was wrong.

Please do not buy a part only to find out whether it fixes a problem. A part that works as it should but did not solve your diagnosis is not a defect, and we cannot accept it back for that reason alone.

What we accept back

Within 30 days of delivery we accept a return when the part: 2

  • is non-functional or does not work as a part of its type should;
  • differs substantially from its description or photos, including fitment information we gave you that turned out to be wrong;
  • is the wrong part, because we shipped something other than what you ordered; or
  • arrived damaged or broken.

What we cannot accept

  • Parts that have been installed, modified, cut, drilled, painted or damaged after delivery (unless the defect was present on delivery).
  • Electronic modules, keys and other parts that have been programmed, coded or paired to a vehicle, unless the part itself is defective.
  • Parts returned incomplete, or missing components that were included when we shipped them.
  • Parts bought only to diagnose a problem, where the part works as it should.
  • The defect described in the listing, for items sold "for parts or not working". Anything not described in the listing is still covered.
  • Returns shipped to us without contacting us first, which may be delayed or refused because we cannot match them to an order.

How to start a return

Contact us before you send anything back, through our Contact page, by email at support@autohubshop.com, or by phone or text at (916) 759-7316 (Monday to Friday, 10 am to 5 pm). Please include:

  • your order number and the part number;
  • the reason for the return; and
  • clear photos of the part (and of any damage, the packaging and the shipping label).

We ship from two locations, in California and in Texas. We will reply with return instructions and tell you which address to send the part to.

Return shipping

For the returns we accept under this policy, we pay the return shipping. We will send you a prepaid label or reimburse the cost of shipping the part back to us. Please pack the part securely and ship it with tracking. For large items that ship by freight, contact us and we will arrange the return with you.

Refunds

When we receive and inspect your return we will tell you whether the refund is approved. Approved refunds go back to your original payment method within 10 business days; your bank or card company may need additional time to post it. We refund the price of the part and the original shipping charge you paid. Refunds never include labor, diagnostics, towing or other costs of installing, removing or troubleshooting a part. If you have not received a refund 15 business days after we approved it, please contact us.

Exchanges and warranty replacements

Because every part is a single item, we replace a part only when we have an equivalent one available. Otherwise we refund you. If we agree to send a replacement, we ship it after we receive the original part back.

Parts that arrive damaged

Please inspect your order when it arrives. If a part arrives damaged or broken, contact us as soon as you receive it, with photos of the part, the packaging and the shipping label, and keep all packaging. For freight deliveries, note any visible damage on the carrier's delivery receipt before you sign for the shipment.

Cancellations

We ship within one business day, so please contact us as soon as possible if you need to cancel. If your order has not shipped, we will cancel it and refund you in full. If it has already shipped, you can return it under this policy if it qualifies.

Every part is one unit that may also be listed for sale elsewhere. If a part you ordered is no longer available when we process your order, we will cancel the order and refund you in full.

Core charges

We do not charge core deposits.

Contact

AutoHub LLC
Phone or text: (916) 759-7316 (Monday to Friday, 10 am to 5 pm)
Email: support@autohubshop.com
California: 3131 Sankey Rd #28, Pleasant Grove, CA 95668
Texas: 6800 FM Rd 1390, Kaufman, TX 75142